Account Deletion Policy
Last Updated: September 10, 2026
This Account Deletion Policy explains how users can request the deletion of their ZenLake Stream account and what happens to personal data associated with the account.
1. Requesting Account Deletion
Users may request deletion of their ZenLake Stream account by contacting us at:
Email: contact@zenlakestream.com
The request should be sent from the email address associated with the account whenever possible.
For security purposes, we may ask the user to provide information necessary to verify account ownership.
2. What Happens When an Account Is Deleted
After a valid account deletion request is confirmed:
- the user account may be deactivated;
- account profile information will be removed or anonymized where appropriate;
- access to the account will be terminated;
- personal data that is no longer necessary will be deleted or anonymized;
- saved preferences and account-related information may be removed.
Account deletion may be permanent and cannot necessarily be reversed.
3. Subscriptions
Deleting an account does not necessarily cancel an active subscription automatically.
If you have an active paid subscription, you should cancel the subscription before requesting account deletion, unless the applicable payment or subscription system provides automatic cancellation.
Any subscription cancellation and refund will be handled according to the applicable subscription terms and our Terms of Service.
4. Purchases and Transaction Records
Certain transaction, payment, accounting, or legal records may need to be retained after account deletion.
We may retain such information where required by law or where reasonably necessary for:
- accounting;
- tax obligations;
- fraud prevention;
- dispute resolution;
- legal claims;
- enforcement of agreements;
- compliance with legal requirements.
Such retained information will not be kept longer than necessary for the applicable purpose.
5. Legal and Security Exceptions
We may temporarily retain certain information after an account deletion request when necessary to:
- comply with a legal obligation;
- investigate suspected fraud or abuse;
- protect the security of ZenLake Stream;
- establish, exercise, or defend legal claims;
- comply with a request from a competent authority.
Once the applicable reason for retention no longer exists, the information may be deleted or anonymized.
6. User Content
If users are permitted to submit comments, reviews, ratings, profile information, or other content, account deletion may affect that content.
Depending on the functionality of ZenLake Stream, some content may be deleted, anonymized, or retained where necessary for legitimate or legal purposes.
7. Deletion Timeframe
We will process valid account deletion requests within a reasonable period and in accordance with applicable data protection law.
Some information may take additional time to be removed from backups, archives, or systems maintained for security and disaster-recovery purposes.
Such information will remain protected and will not normally be restored or used for ordinary business purposes.
8. GDPR Right to Erasure
Where the GDPR applies, users may have the right to request erasure of their personal data under Article 17 of the GDPR.
This right is not absolute and certain legal exceptions may apply.
For example, some information may need to be retained where required by law or necessary for the establishment, exercise, or defense of legal claims.
9. How to Contact Us
To request account deletion, contact:
Legal Name: Dariusz Piotrowski
Email: contact@zenlakestream.com
Address: 43 – 110 Tychy Poland
Website: https://zenlakestream.com
Please use the subject line:
Account Deletion Request
10. Changes to This Policy
We may update this Account Deletion Policy from time to time.
The latest version will be published on this page with the updated date.
11. Effective Date
Last Updated: September 10, 2026
