Privacy Policy
Last Updated: September 9, 2026
ZenLake Stream (“ZenLake Stream”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal information we may collect, how we use it, how we protect it, how long we retain it, and what rights you have when using the ZenLake Stream website and VOD services.
This Privacy Policy applies to the ZenLake Stream website, user accounts, streaming services, subscriptions, purchases, contact forms, and other services provided through our platform.
1. Data Controller
The controller responsible for your personal data is:
Legal Name: Dariusz Piotrowski
Website: https://zenlakestream.com
Email: contact@zenlakestream.com
Address: 43 – 110 Tychy Poland
If you have questions about your personal data or wish to exercise your privacy rights, you can contact us using the information above.
2. Personal Data We May Collect
Depending on how you use ZenLake Stream, we may collect the following categories of personal data:
Account Information
When you create an account, we may collect:
- name or username;
- email address;
- password or authentication information;
- account preferences;
- profile information;
- account creation and activity information.
Subscription and Payment Information
If you purchase a subscription, rental, or other paid service, we may process information necessary to manage the transaction.
Payment card details may be processed directly by our payment provider. We do not necessarily store complete payment card numbers on our own servers.
We may receive information such as:
- transaction status;
- payment date;
- amount paid;
- currency;
- subscription type;
- payment provider transaction identifier.
Usage and Technical Information
When you access ZenLake Stream, we may automatically collect certain technical information, including:
- IP address;
- browser type and version;
- operating system;
- device information;
- pages visited;
- approximate access time;
- referring website;
- streaming activity;
- error and diagnostic information.
Communications
If you contact us, we may process the information contained in your message, including your email address and any information you voluntarily provide.
3. How We Use Personal Data
We may use personal data to:
- create and manage user accounts;
- provide access to VOD and streaming services;
- process subscriptions and purchases;
- authenticate users;
- provide customer support;
- communicate with users about their accounts or transactions;
- maintain and improve the website;
- monitor security and prevent fraud or abuse;
- troubleshoot technical problems;
- comply with legal obligations;
- enforce our Terms of Service;
- send marketing communications where legally permitted and where required, with your consent.
We do not use personal data for purposes incompatible with those described in this Privacy Policy unless permitted or required by applicable law.
4. Legal Bases for Processing
Depending on the circumstances, we may process personal data on the following legal bases:
- Performance of a contract – for providing accounts, subscriptions, purchases, and other requested services;
- Legal obligation – where processing is required by applicable law;
- Legitimate interests – for security, fraud prevention, service improvement, administration, and protection of our legal rights;
- Consent – where you have provided consent, such as for certain marketing or optional cookies.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
5. Cookies and Similar Technologies
ZenLake Stream may use cookies and similar technologies to operate the website, remember preferences, maintain sessions, improve functionality, analyze traffic, and provide relevant services.
Cookies may include:
- strictly necessary cookies;
- functional cookies;
- analytics cookies;
- preference cookies;
- advertising or marketing cookies, where applicable.
Where legally required, non-essential cookies will only be used after obtaining the appropriate consent.
You may manage cookie preferences through your browser or through our cookie consent mechanism, where available.
6. Third-Party Service Providers
We may use trusted third-party service providers to operate ZenLake Stream.
These providers may include services for:
- payment processing;
- website hosting;
- content delivery;
- email delivery;
- analytics;
- security;
- authentication;
- customer support;
- technical infrastructure.
Such providers may process personal data only to the extent necessary to provide their services and, where applicable, under appropriate contractual arrangements.
7. Payments
Payments may be processed by independent third-party payment providers.
When you make a payment, you may be redirected to or interact with the payment provider’s systems. The payment provider may process your payment and personal information according to its own privacy policy and terms.
ZenLake Stream does not intentionally collect or store complete payment card information unless expressly stated otherwise.
8. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- providing our services;
- maintaining your account;
- processing transactions;
- complying with legal and accounting obligations;
- resolving disputes;
- enforcing agreements;
- preventing fraud and abuse.
The exact retention period depends on the type of data and the purpose for which it is processed.
When personal data is no longer required, we will delete it or anonymize it where appropriate, subject to applicable legal obligations.
9. Your Rights Under GDPR
If the GDPR applies to you, you may have the following rights:
- Right of access – to request access to your personal data;
- Right to rectification – to request correction of inaccurate or incomplete data;
- Right to erasure – to request deletion of your personal data where legally applicable;
- Right to restriction – to request restriction of processing in certain circumstances;
- Right to data portability – to receive certain personal data in a structured, commonly used, and machine-readable format;
- Right to object – to object to certain processing, including processing based on legitimate interests or direct marketing where applicable;
- Right to withdraw consent – where processing is based on consent;
- Right to lodge a complaint – with the competent data protection supervisory authority.
The GDPR requires transparent information about processing, including purposes, legal bases, retention periods, recipients, international transfers where applicable, and data-subject rights.
10. How to Exercise Your Rights
To exercise your rights, contact us at:
Email: contact@zenlakestream.com
Please provide sufficient information for us to identify your account or request.
We may take reasonable steps to verify your identity before processing certain requests.
We will respond to valid requests without undue delay and generally within one month, subject to applicable legal exceptions and extensions.
11. Data Security
We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. International Data Transfers
Some of our service providers may process personal data outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we will use appropriate safeguards where required by applicable data protection law, such as an adequacy decision or appropriate contractual safeguards.
13. Children’s Privacy
ZenLake Stream is not intended for children who are not legally permitted to use the service.
We do not knowingly collect personal data from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal data to us improperly, please contact us so that we can review and take appropriate action.
14. Marketing Communications
Where permitted by law, we may send information about ZenLake Stream, new features, offers, or services.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe mechanism provided in the communication or by contacting us.
15. Third-Party Websites
ZenLake Stream may contain links to third-party websites or services.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice of significant changes.
17. Contact Us
If you have questions regarding this Privacy Policy, your personal data, or your privacy rights, please contact:
ZenLake Stream
Legal Name: Dariusz Piotrowski
Email: contact@zenlakestream.com
Address: 43 – 110 Tychy Poland
18. Supervisory Authority
If you believe that your personal data has been processed in violation of applicable data protection law, you may have the right to lodge a complaint with the competent data protection supervisory authority.
For users in Poland, the relevant supervisory authority is the
President of the Personal Data Protection Office (UODO).
19. Acceptance
By using ZenLake Stream, you acknowledge that you have had the opportunity to read this Privacy Policy.
Last Updated: September 9, 2026
