Privacy & Cookie Policy

Last Updated: September 10, 2026 ZenLake Stream (“ZenLake Stream”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains how we collect, use, store, protect, and process personal data when you visit or use the ZenLake Stream website and related services. By using ZenLake Stream, you acknowledge this Privacy & Cookie Policy.

1. Data Controller

Legal Name: Dariusz Piotrowski Website: https://zenlakestream.com Email: contact@zenlakestream.com Address: 43 – 110 Tychy Poland If you have questions regarding your personal data or this Privacy & Cookie Policy, you may contact us using the information above.

2. Personal Data We Collect

Depending on how you use ZenLake Stream, we may collect the following information:

Account Information

When you create or use an account, we may collect:

• username;
• email address;
• password or authentication information;
• profile information;
• account preferences;
• account creation and activity information.

Technical Information

When you visit ZenLake Stream, certain technical information may be collected automatically, including:

• IP address;
• browser type and version;
• operating system;
• device type;
• pages visited;
• date and time of access;
• referring website;
• technical and diagnostic information.

Usage Information

We may process information about how you interact with the website, including:

• pages and content viewed;
• searches;
• streaming activity;
• preferences;
• interactions with website features;
• technical errors.

Communication Information

If you contact us, we may process your email address and the information contained in your message.

3. Payments and Transactions

If ZenLake Stream provides paid subscriptions, rentals, purchases, or other paid services, payment information may be processed by third-party payment providers. Depending on the payment provider, we may receive information such as:

• transaction ID;
• transaction status;
• payment date;
• amount;
• currency;
• subscription or purchase information.

We do not intentionally store complete payment card numbers unless specifically stated otherwise. Payment providers may process personal information according to their own privacy policies.

4. How We Use Personal Data

We may use personal data to:

• create and manage user accounts;
• provide streaming and VOD services;
• provide access to requested content;
• process transactions;
• provide customer support;
• communicate with users;
• maintain and improve ZenLake Stream;
• protect the security of the website;
• prevent fraud, abuse, and unauthorized access;
• troubleshoot technical problems;
• comply with legal obligations;
• enforce our Terms of Service;
• send marketing communications where legally permitted.

5. Legal Bases for Processing

Depending on the circumstances, we may process personal data based on:

• Performance of a contract – when processing is necessary to provide requested services;
• Legal obligation – when processing is required by law;
• Legitimate interests – including security, fraud prevention, service administration, and protection of legal rights;
• Consent – where you have provided consent for a particular processing activity.

Where processing is based on consent, you may withdraw your consent at any time.

6. Cookies

ZenLake Stream may use cookies and similar technologies. A cookie is a small text file stored on your device when you visit a website. Cookies may be used to:

• keep you logged in;
• maintain secure sessions;
• remember preferences;
• provide essential website functionality;
• improve website performance;
• understand how visitors use the website;
• support optional analytics or marketing features.

6.1 Strictly Necessary Cookies

Some cookies are necessary for the website to function correctly. These may include cookies used for:

• authentication;
• account sessions;
• security;
• shopping or subscription functionality;
• basic website preferences.

6.2 Functional Cookies

Functional cookies may remember settings and preferences, such as:

• language;
• display preferences;
• selected options;
• other functionality requested by the user.

6.3 Analytics Cookies

Where used, analytics cookies help us understand how visitors interact with ZenLake Stream. Analytics cookies may collect information such as:

• pages viewed;
• approximate usage patterns;
• device and browser information;
• interactions with website features.

Where consent is legally required, analytics cookies will only be activated after the appropriate consent has been provided.

6.4 Marketing Cookies

If ZenLake Stream uses advertising, remarketing, or similar technologies, these cookies may be used to measure advertising performance or provide relevant advertising. Such cookies will only be activated where legally permitted and, where required, after obtaining your consent.

7. Cookie Consent

Where applicable, ZenLake Stream will provide a cookie consent mechanism allowing you to manage optional cookie categories. You may:

• accept optional cookies;
• reject optional cookies;
• select individual cookie categories;
• change or withdraw your consent later.

Your browser may also allow you to delete or block cookies. However, blocking certain cookies may affect website functionality.

8. Third-Party Services

ZenLake Stream may use third-party providers for services such as:

• website hosting;
• content delivery;
• payment processing;
• email delivery;
• analytics;
• security;
• authentication;
• customer support;
• video or streaming infrastructure.

Third-party providers may process personal data only as necessary to provide their services or as otherwise permitted by applicable law.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy. Retention periods may depend on:

• the type of information;
• the purpose of processing;
• whether you maintain an account;
• legal and accounting requirements;
• the need to resolve disputes;
• the need to enforce agreements.

When personal data is no longer required, it may be deleted or anonymized, subject to applicable legal obligations.

10. Your GDPR Rights

If the GDPR applies to you, you may have the following rights:

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restriction of processing;
• the right to data portability;
• the right to object;
• the right to withdraw consent;
• rights relating to automated decision-making and profiling, where applicable.

11. Exercising Your Rights

To exercise your privacy rights, contact: Email: contact@zenlakestream.com Please provide sufficient information to allow us to identify your request. We may request additional information where reasonably necessary to verify your identity. We will respond to valid requests within the period required by applicable data protection law.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal data against:

• unauthorized access;
• unauthorized disclosure;
• loss;
• misuse;
• alteration;
• destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. International Data Transfers

Some third-party service providers may process personal data outside the European Economic Area. Where applicable, we will use appropriate safeguards required by applicable data protection law for international transfers of personal data.

14. Children’s Privacy

ZenLake Stream is not intended for children who are not legally permitted to use the service. We do not knowingly collect personal data from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us improperly, please contact us.

15. Marketing Communications

Where permitted by law, ZenLake Stream may send information about new features, services, promotions, or other updates. Where consent is required, we will obtain the appropriate consent before sending marketing communications. You may unsubscribe from marketing communications at any time.

16. Third-Party Websites

ZenLake Stream may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.

17. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Changes may be made to reflect:

• changes to ZenLake Stream;
• new technologies;
• new services;
• changes to third-party providers;
• changes in applicable law;
• changes to our data-processing practices.

The latest version will always be published on this page. The date at the top of this Policy indicates when it was last updated.

18. Supervisory Authority

If you believe that your personal data has been processed unlawfully, you may have the right to lodge a complaint with the competent data protection supervisory authority. For individuals in Poland, the relevant authority is the President of the Personal Data Protection Office (UODO).

19. Contact

For questions regarding this Privacy & Cookie Policy or the processing of your personal data: Legal Name: Dariusz Piotrowski Email: contact@zenlakestream.com Address: 43 – 110 Tychy Poland Website: https://zenlakestream.com

20. Effective Date

Last Updated: September 10, 2026